Information System Development for Completion Report of In-patient Medical Record at Charoenkrung Pracharak Hospital Medical Service Department, Bangkok

Objective: The purposes of this research were to 1) explore the needs of information system users,           2) develop a prototype of information system for completion report of in-patient using the SDLC process, and 3) study the users’ satisfaction on the report of in-patient medical record.

Materials and Methods: This study used a mixed method research which involved qualitative and quantitative data. The qualitative approach was using the interview. From to interview the needs of information system users from 5 hospital administrators, 13 medical record librarians, and 9 information system committee of the hospital. The information from the interview were used to develop the prototype of information systems using the SDLC process. The quantitative approach explored the satisfaction of information system users. They include 5 hospital administrators, 13 medical record librarians, and 126 data users: medical physicians

Result: The qualitative approach revealed that information system users needed a new prototype providing report of in-patient medical record, which in turn helped the users know the points and problems of incomplete report of in-patients medical record. The information system prototype should be easy, uncomplicated, timeless operated, and provided a correct processor. The quantitative approach showed that the overall information system users’ satisfaction on the prototype were at “most highly satisfied” in all 3 areas of reliability, response time, and usability. The overall data users’ satisfaction on the prototype were at “highly satisfied” in all 3 areas of completeness, ease of understanding, and reference. The recommendation for future studies should focus on the development of networking which connects all hospital databases. In addition, future studies should involve medical physicians’ needs for information system development which will provide information on report that they need.

Conclusions: The recommendation for future studies should focus on the development of networking which connects all hospital databases. In addition, future studies should involve medical physicians’ needs for information system development which will provide information on report that they need.